Practical, role-based training built around the real challenges of running Dynamics 365 CE in a small or mid-size business. No fluff, no certification theater.
Each track is scoped to a specific role and delivered live and remote. Team bookings available for all three.
For owner-led teams who need a structured foundation for running repeatable operations in CE. Covers stage governance, queue ownership, SLA basics, and reporting fundamentals.
Deep dive into SLA control, queue ownership, escalation frameworks, and KPI accountability for service operations leaders.
Practical AI implementation training for business operators — not developers. Learn to identify, deploy, and maintain AI workflows within CE.
Tell us your team size and focus — we'll reply within 1 business day with a proposed scope and a quote.